淄博保安公司向你介绍安保工作失败的原因及解决方案: - 行业动态

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淄博保安公司向你介绍安保工作失败的原因及解决方案:

点击次数:    发布时间:2018-08-06
一、原因:
One reason:
1、保安新队员较多,素质参差不齐,人员流失率较大,保安的人员基础差, 造成了保安人员纪律散漫,工作态度不积极,责任心不强,执行力度不够等问题。
1, there are many new security guards, uneven quality, high turnover rate and poor security personnel, which causes the security personnel to be disciplined, work attitude is not active, responsibility is not strong, execution is not enough, and so on.
2、保安人员的服务礼仪及仪容仪表欠缺,表情麻木、呆板对一些突发事情处理反映迟缓。
2, the service etiquette and appearance of security personnel are lacking. The expression is numb and dull.
淄博保安公司
3、小区门口乱停车现象严重,保安队员虽对车辆进行停放引导,但部分装修的车辆依然不听劝告,乱停乱放,致使大门路段时常被堵,保安队员和车主发生冲突,报派出所也不能彻底解决。
3, there is a serious parking phenomenon at the door of the community. Although the security guards have stopped and guided the vehicles, some of the vehicles that are decorated still do not listen to the advice.
4、小区内车位随着业主增多,日益紧张,已不能满足业主停车需要,部分业主经常把车辆停放在消防通道上造成安全隐患,停车场监控设施瘫痪,一旦发生车辆擦挂,物业公司就很难划分责任处理。
4, with the increase of owners in the residential area, the owners are increasingly tense and can not meet the needs of the owners. Some owners often stop the vehicles on the fire channels to cause security risks, and the parking monitoring facilities are paralyzed. Once the vehicle is wiped up, the property company will be difficult to divide the responsibility.
5、小区内安全设施(如监控、消防、红外线等)瘫痪(不能正常使用),小区内公共安全只能靠人防,安全管理增加很大的难度。
5. The security facilities in the community (such as monitoring, fire, infrared, etc.) are paralyzed (which can not be used normally). The public security in the community can only rely on the civil air defense, and the safety management will increase a lot of difficulty.
6、保安部管理人员责任心不强、纪律散漫,管理上存在漏洞,检查工作不到位,执行力度不够强。
6. Security Department managers are not strong in sense of responsibility, loose in discipline, management loopholes, inspection work is not in place, implementation is not strong enough.
二、解决方案:
Two. The solution:
1、新员工录用三天内向甲方提交辖区派出所出具无刑事记录的证明,七日内完成各个岗位操作培训、员工礼仪培训等,经测试合格后方可继续录用和执岗;
1, the new employee is employed in three days to submit to Party A the proof of no criminal record issued by the police station in the jurisdiction of the district. In seven days, each post operation training and staff etiquette training will be completed. After the test is qualified, it can continue to employ and hold the post.
2、严格执行门岗管理制度、巡逻岗管理制度、物品放行制度、盘查制度等;外来人员、车辆盘查率95%;物品检查放行100%;
2, strictly carry out the management system of door post, the management system of patrol post, the system of release of articles, the system of check and check, and so on. The rate of inspection of foreign personnel and vehicles is 95%, and the inspection and release of goods is 100%;
3、加强装修建材进入管理,对于装修限制违规材料进入小区加大管理和运输车辆核实力度;
3. Strengthen the management of building materials for decoration, and increase the nuclear power of management and transportation vehicles for restricting the entry of illegal materials into residential areas.
4、跟进出的业主点头微笑、对比较熟悉的业主打招呼、问好、简短聊天但不能涉及到小区家事;要求礼仪服务,对业主礼貌并敬礼;
4, the owner nods with a smile, greetings to the more familiar owners, say hello, short chat, but can not involve the family affairs; request etiquette service, courtesy and salute to the owner;
5、各岗位每班交班前清洁一次,落实交接班制度及物品清点;
5, each post is cleaned before each shift, and the handover system and inventory are implemented.
6、强化执行力度,完善培训、例会落实。部门例会是员工之间互相沟通、交流工作的较有效方法,能提高队员对部门工作的认识,激励员工的士气,使每个队员都能感到组织的存在。培训内容包括:站姿培训、车辆指挥手势培训、行进姿态培训、消防技能培训、礼节礼貌、仪容仪表等,每周固定时间培训,课时不低于1小时;
6, intensify implementation, improve training and regular meetings. The department regular meeting is the most effective way to communicate and communicate with each other. It can improve the knowledge of the team work and motivate the morale of the staff, so that every member can feel the existence of the organization. The training contents include: standing posture training, vehicle command gesture training, travel posture training, fire fighting skills training, courtesy courtesy, appearance meter and so on, fixed time weekly training, class time is less than 1 hours;
7、保安所有岗位严格落实岗位责任制,定岗、定位、定责,谁在岗谁负责,谁分管负责人,不能出现脱岗、空岗、睡岗;确实加强保安队员平时工作程序的督导,就考核要求领班付连带责任,发挥领班的主动能动性,增加领班的责任心,使其具有一荣俱荣,一损俱损。
7, the security of all posts to strictly implement the post responsibility system, positioning, positioning, responsibility, who is in charge of who is in charge, who is in charge of the person who is in charge, can not appear off the post, vacancy, sleeping post; indeed strengthen the supervision of the security guards' routine work procedures, the assessment requirement leader to pay joint and several responsibility, play the leader's initiative and initiative, increase the leader The sense of responsibility makes it a great honor and a great loss.
针对安保工作中的不足,管理者应建立一套可操作性的、完善的管理规章制度,将各项制度惯穿到每一位队员,明确公司保安的岗位职责,明确各个岗位的岗位责任,工作责任及工作范围,明确各个岗位之间的工作关系,规范工作行为、提高工作质量,保证小区的安全,提高物业服务质量,展示公司良好形象。
In view of the shortage in security work, the manager should establish a set of operational and perfect management rules and regulations, put the system into every member, clear the job responsibility of the company security, clear the post responsibility of each post, work responsibility and scope of work, clear the working relationship between each post, and standardize the work relationship between each post. Work behavior, improve the quality of work, ensure the safety of residential areas, improve the quality of property services, and display the company's good image.