First of all, as a grass-roots security contact with the community is extensive and in-depth, the task is more onerous and trivial, but also to deal with the various social groups, the working and living conditions of Beijing Security Company are more complex and the pressure is enormous. The main psychological problems are personality psychological problems, cognitive psychological problems, interpersonal psychological problems and emotional psychological problems.
1, personality psychological problems.
As a result of professional habits, security guards tend to form a personality of depression and inferiority, which will affect their behavior in work and life. Some security guards'exceptional behavior in work is caused by bad personality. Many crimes are not purely intentional crimes, but there are many deeper psychological reasons and problems hidden thereafter, which deserve our deep thinking and exploration.
2. Cognitive psychological problems
Security guards who fight at the front line every day often have to work with high intensity and overload in order to complete their tasks. They also have to deal with customers from all walks of life. The pressure is stronger than that of ordinary jobs, and their bodies are often in a state of exhaustion and overdraft.
Because most of the security guards come from rural areas with low educational level, weak family economic status and relatively low social status, and have low rewards compared with public security organs and other administrative departments, there are inevitably imbalances and psychological conflicts in the hearts of security guards, and some even complain and jealousy, for example. Without proper psychological arrangement and adjustment, it is easy to cause psychological problems.
3. Interpersonal psychological problems
The essence of interpersonal conflict is inaccurate positioning of oneself, such as the role of service, but the role of higher level, which will seriously affect interpersonal communication. Even inside a security company, the security guards get along with each other, and they also have problems with their work and life.
Some security guards often feel that there is too much competition and contradiction in their work, that colleagues are not cooperative enough, that customers are not cooperative enough, and that leaders are deliberately difficult. Since then, they are not willing to communicate with colleagues, customers and leaders, but close themselves up, which not only reduces their work efficiency, but also is not conducive to the healthy development of their interpersonal relationship.
4. Emotional and psychological problems
Security guards have been in the front line of conflict for a long time, together with staffing, office conditions, financial support and other issues. Small horse cart, working overtime for a long time under pressure environment, resulting in physical and mental exhaustion and depression, often these bad emotions can not be timely counseled and alleviated, accumulated will cause psychological disorders, psychological disorders and even psychological crisis.
Security guards often appear in bad mental states: boredom, irritability, distraction, mental retardation, nervousness, panic, emotional impatience, nervousness, excessive excitement, inexplicable anger and so on.
Physiological aspects of the bad state are: insomnia, anorexia, dizziness, shortness of breath, rapid pulse, elevated blood pressure, after work do not want to talk, do not want to communicate with relatives and so on.
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